Customer Support
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Universal before and after the sale has truly been amazing. Each person with whom I’ve had contact with along the way has been the same – knowledgeable, professional, enthusiastic …all with customer satisfaction and service in mind.” – Mark Steele, Chief Pilot, Murphy Co. Knowledgeable Professionals Providing Individualized Support With Universal Avionics’ world-renowned support team, customers will always reach a live person during business hours. An extensive Field Service Engineering staff is located in strategic areas of the world to meet customers’ needs. 24/7 AOG Emergency Service Universal Avionics offers emergency Aircraft-On-Ground (AOG) services 24/7 via the company’s AOG hotline and Field Service Representatives. Operational and Technical Training Universal Avionics is pleased to offer training for operators and technicians using or maintaining the company’s equipment. As a leading company in the avionics industry, Universal Avionics is committed to ensuring that its training provides immediate and measurable results. Customers are encouraged to take advantage of training courses offered at the company’s two training centers. Arrangements can also be made for on-site training for a nominal expense. For more information and access to online familiarization courses, visit uasc.com/support/training. Please contact your preferred training center to schedule a course. AOG 24-Hour Parts Hotline (520) 295-2399 www.uasc.com/support Courses Offered • Flight Management System (FMS) Pilot Operations • FMS Enroute, Terminal and Approach Operations • Custom FMS Operations • Terrain Awareness and Warning System (TAWS) Operations • EFI-890R Advanced Flight Display Operations • FMS Maintenance • UniLink® Integration and Installation • UniLink Operations • FMS Integration and Installation UASC-7-22 09-20-2016 Customer Support A guide to Universal Avionics’ custome

Support Centers Main Support Center 3260 E. Universal Way Tucson, Arizona 85756 USA Tel: (520) 573-7627 • (800) 595-5906 Fax: (520) 295-2384 Email: customersupport@uasc.com Key Contacts Installation and Customer Support • Customer Support • Technical Support • Field Support • Repair Station • Exchange • Warranty Loaner • Rental Equipment • Training • Warranty / Extended Warranty Richard Miller, Manager of Technical and Field Support . . . . . . rlmiller@uasc.com Amanda Grizzard, Field Service Engineer . . . . . . agrizzard@uasc.com Mark Stricker, Field Service Engineer . . . . . . . . . . ....

Universal before and after the sale has truly been amazing. Each person with whom I’ve had contact with along the way has been the same – knowledgeable, professional, enthusiastic …all with customer satisfaction and service in mind.” – Mark Steele, Chief Pilot, Murphy Co. Knowledgeable Professionals Providing Individualized Support With Universal Avionics’ world-renowned support team, customers will always reach a live person during business hours. An extensive Field Service Engineering staff is located in strategic areas of the world to meet customers’ needs. 24/7 AOG Emergency Service...