Trolley Management Consultation Guide

Product catalog summary

Starting Situation: Trolleys as an Underestimated Factor for Costs and Service
Airport luggage trolleys, while expected by passengers, pose significant cost challenges for operators. Issues include high personnel costs, unstructured returns, and lack of transparency in usage and cost-effectiveness. Effective trolley management begins with a structured analysis of conditions, focusing on understanding before designing and delivering solutions.

Consultation Process: A Step-by-Step Approach

Economic and Operational Baseline Analysis: Evaluates passenger volume, traveler types, and usage patterns to determine the feasibility of free, hybrid, or fee-based systems.
Evaluation of Existing Trolley System: Assesses current trolley conditions, storage, and personnel costs to identify areas for cost reduction.

System Options: Free, Hybrid, or Fee-Based
Options include fee-based systems to reduce usage and costs, and hybrid systems to encourage returns. Each option is evaluated for investment, operating costs, and revenue potential.

Dimensioning: Right Number of Trolleys
Considers baggage carousels, access routes, and structural conditions to ensure optimal trolley availability and space efficiency.

Operating Concepts: In-House or Turnkey
Focuses on personnel requirements, circulation processes, and maintenance, offering a tailored operating concept with realistic costings.

The Right Luggage Trolley
Selection based on durability, safety, stackability, and suitability for various conditions, ensuring cost-effectiveness and user acceptance.

Cost-Effectiveness: Transparency for Decision Makers
Provides a clear economic analysis of usage rates, revenue, investment, and ROI, aiding confident investment decisions.

Conclusion
Properly planned trolley management is a tool for controlling costs, space, and service quality, resulting in a structured system that benefits airports.

Catalog excerpts

TROLLEY MANAGEMENT AS A FACTOR FOR ECONOMIC SUCCESS Consultation Guide

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WANZL | TROLLE Y MANAGEMENT CONSULTATION GUIDE TROLLEY MANAGEMENT AS A FACTOR FOR ECONOMIC SUCCESS Consultation Guide How airport operators can achieve measurable added value with the right advice, the most suitable system and the optimum luggage trolley. 1. STARTING SITUATION: TROLLEYS AS AN UNDERESTIMATED FACTOR FOR COSTS AND SERVICE At the same time, there is increasing pressure to – Reduce operating costs – Manage services effectively – Make more efficient use of space For passengers, luggage transport trolleys are an expected part of airport life, but for operators, they can often be a significant...

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WANZL | TROLLEY MANAGEMENT CONSULTATION GUIDE In the first step, we work with the customer to analyse all the key influencing factors: - Passenger volume and airport category - Volume of business, tourism and ethnic travellers - Volume of transit and transfer travellers - Seasonal peaks, peak hours and schedule structure - Regional and cultural usage habits Benefits for you: Even at this stage, we can tell whether a free system, a hybrid model or a fee-based system will be realistic, accepted and economical. Next up, we look at the current situation: - Current trolley fleet (condition, age, number)...

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WANZL | TROLLEY MANAGEMENT CONSULTATION GUIDE A common error in trolley management is either having too many trolleys or not enough. Our consultations therefore consider: - Baggage carousels, departure and arrival routes - Access from multi-storey car parks, train and bus connections - Structural framework conditions for station sizes - Daily, weekly and seasonal fluctuations The result? A practical station and circulation concept that ensures availability, while also saving space at the same time. The best system only works if you have the right accessories. All this considered, choosing the...

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WANZL | TROLLE Y MANAGEMENT CONSULTATION GUIDE 8. COST-EFFECTIVENESS: TRANSPARENCY FOR DECISION MAKERS All the findings flow into a clear economic analysis: – Expected usage rates – Revenue per tariff model – Investment volume for trolleys, stations and systems – Ongoing operating and personnel costs – Amortisation period and ROI This transparency creates confidence for investment decisions at management level. 9. CONCLUSION Trolley management is much more than just the provision of luggage trolleys. When properly planned, it becomes a controllable tool for costs, space and service quality. Our...

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