CASE STUDY GROUND HANDLING AGENT AVIAPARTNER RECORDS ALL SERVICES IN EUROPE WITH THE EPG GROUND HANDLING SYSTEM Flying high thanks to long-standing partnership With over 6,000 employees at over 40 airports in six European countries, Aviapartner is one of the largest independent ground handling service providers in Europe. The Brussels-based company offers a wide range of services for more than 400 passenger and cargo airlines, predominantly focusing on ground handling services for passengers such as ticketing and check-in. The company also offers ramp and transport services (e.g. freight and baggage transfer) as well as the transportation of flight personnel. Aviapartner additionally offers a number of services in the field of air cargo, including the operation of freight terminals and air freight tracking. To cover the numerous services it offers at international airports, the ground handling agent needed a highperformance solution to ensure that all services are invoiced in full. In Ehrhardt Partner Group’s (EPG) Ground Handling System (GHS), Aviapartner was able to find an automated solution that meets these high demands and offers efficient contract and billing management. CHALLENGE Cover a wide range of services: from ramp handling to passenger services and operation as well as transportation, field services and air freight tracking Invoice all services in full on 40 airports in six countries Flexible and adaptive to changing framework conditions Aviapartner has been an aviation service provider since 1949. Today, the Belgian company is one of the leading ground handling service providers in Europe and offers its services to major airports in Germany, Belgium, France, Spain, Italy and the Netherlands. Each year, Aviapartner performs ramp handling services for around 300,000 flights and is responsible for handling roughly one million tonnes of freight. Aviapartner's employees provide a variety of services around the clock, including assistance for passengers with restricted mobility and customs clearance of baggage as well as the loading, unloading, cleaning and de-icing of planes. In addition to the entire airport area, the company’s operations also cover transportation personnel and lost baggage found by Aviapartner staff that is then personally returned to their owners. SOLUTION Cloud based multi-station and multi country software system Data exchange with several external systems Recorded services are automatically aligned with the corresponding contract conditions, billing models and VAT rates of different countries are included RESULTS Automated Billing of all provided services Higher efficiency and easy scalability depending on the locations and number of users After showing optimal synergy results, GHS is used at all Aviapartner location

“EPG’s GHS is a user-friendly, reliable solution that has provided us with enormous added value for many years” Dirk Willems, Business Information Manager at Aviapartner The challenge for an international company like Aviapartner is to keep track of its activities at all times and to ensure all services are billed in full without any oversights. “EPG and Aviapartner have a long-standing partnership. Ever since GHS was implemented in 2006, we have continued to adapt and develop the application in line with our requirements. GHS is now one of the most important tools that our employees use on a...