GHS Acciona Case Study
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CASE STUDY GROUND HANDLER ACCIONA DEPLOYS GHS BILLING MANAGEMENT ACROSS TRANSCONTINENTAL AIRPORTS Airlines and airports are under pressure to move aircraft and would make transactions and communications easier for both passengers more rapidly and smoothly than ever before. Ground handling tasks are fast and fluid, with lead times much shorter. Activities can change at short notice and without Innovation is in the company’s DNA, says Acciona’s Daniel warning – sometimes, it can be hard to make sure the billing Aguirre. “We are always looking for new systems to help us. In process accurately reflects what has taken place. this case, not only were we more comfortable using a proven, tested solution, but we also wanted to help our customers in any In summer 2021, having enjoyed substantial international way possible, so we were seeking to give them a way to take growth in recent years, Acciona’s drive to ensure its activities more control of the invoicing process in their own departments.” are sustainable and fully efficient led it to re-examine its Daniel Aguirre and his colleagues considered several options invoicing processes within its ground handling operations. The from several front-rank software package providers, including company already used an internal solution that worked well, German-based topsystem (Member of EPG), a globally but with current and future growth expected, managers wanted renowned software provider with over 25 years of experience to find an externally produced standard tool in the sector that CHALLENGE · Major international airports ground handling specialist · ub-optimal billing management S and invoicing processes · eed to upgrade systems to N meet fast growth · eed to coordinate systems in N different time zones CASE STUDY package, adapted to fit customer needs precisely · aster, smoother billing process F ensures visibility for all parties · Prepares and manages contracts · asy roll-out to multiple sites E · Collects all flights and services sent by the handling agent’s Flight and Service Management system · othing missed at invoicing N · remium-class

“With GHS Billing Management we expect to be more precise in order to be transparent in our relationship with our customers and to reduce the administrative workload for both parties" Víctor Carballo, Director of Acciona Airport Services Widest Range of Functionality Acciona chose GHS because it proved best suited to their requirements as well as being the most user-friendly available and with the widest range of functionality. Features include preparation of handling contracts, connectivity with Acciona’s Flight and Service Management system, invoicing and billing accounting system. “They...