FAST 》 FORWARD Into the future with SITA Flex

SITA FLEX: NEXT GENERATION PASSENGER PROCESSING YOU CAN TRUST

Get ready to take your airport to the next level with SITA Flex: the future of common use passenger processing (CUPPS). SITA Flex underpins the entire airport ecosystem, supporting every passenger, every flight, end-to-end. And it’s already available in close to 500 airports globally. Our modular platform meets you where you are. In the cloud, on-prem, or hybrid. In the airport, and beyond the airport. So, you can deliver an exceptional customer experience. And passengers can spend less time managing their journey and more time shopping and dining.

SITA Flex helps you digitalize with ease. Let’s get digital Travelers’ first and last impression of any country is the airport. If you’re going to be remembered, you want it to be for your world-class passenger experience. But today’s travelers anticipate more from their interactions with the passenger journey. They want to feel in control. They want smarter, seamless travel. You need to meet the evolving needs of your customers. You need to optimize your operations to increase passenger flow. The answer lies in digitalization. Say goodbye to the traditional queue-heavy passenger journey and...

SITA Flex: What does it do for you? Enhance operational efficiency. Modernize your infrastructure. SITA Flex ingests data to produce clear, intuitive dashboards for effective monitoring and reporting. You have a live view of the airport and the data you need. So, you can monitor passenger flows and ensure you’re making the right operational decisions. SITA Flex modernizes your infrastructure and removes technical limitations. So, you can move away from the constraints of fixed-location agents and processes. And you’ll avoid the need for costly and bulky IT infrastructure onsite. Maximize your...

Expand your boundaries. And your mind. SITA Flex allows you to take your exceptional passenger experience out beyond the airport – to transport hubs, hotels and car rental agencies. Or anywhere and everywhere you want. With self-service devices and agent-assisted applications, you can offer remote passenger and baggage processing anywhere. And when you offer these services outside the airport, you offload processing, allowing you to combat peak bottlenecks and to process more passengers and bags, without the need for extra investment in infrastructure or staff. SEIZE THE DATA As soon as passengers...

SEAMLESS AND SECURE You control the data. We help tailor it to your needs. SITA Flex allows full integration with all user and identity management platforms – across airports, airlines, and ground handlers. That way, the data and responsibility stay with the customer. Our platform is designed to meet your need for data sovereignty. You can be confident that you’re secure and compliant, with your data stored and processed in line with your local needs and regulations. SITA Flex ensures strict security and privacy. And we even guarantee full compliancy at the solution level

FLEX,YOUR WAY SITA Flex guarantees flexibility, agility, and scalability. SITA Flex functionality is enabled when you’re ready for it. Self-service, payments, analytics, biometrics. Or APIs for native agent-assisted tablet applications. Or allowing passengers to print a boarding pass from their airline app directly on an existing kiosk. We do everything on your schedule. You can leverage your existing investments and expand only when you’re ready. So, you can experiment with new scenarios – such as printing bag tags at the car park or public transportation hub. Your investment is protected, but...

YEARS AHEAD.Now and in the future. SITA Flex provides countless opportunities to enhance your passenger experience. So, you can reinforce your reputation for excellence and stay at the top of world rankings. It’s an innovative solution that guarantees continuous improvement. Imagine an airport experience that keeps getting better and better. Many different solutions and systems will power the airport of the future - and each one will be enabled by SITA’s future-proof Flex platform. It’s designed from the bottom up to support the new technologies of today and tomorrow. Moving forward, SITA empowers...

WHY SITA? We have more than 75 years of airport expertise. In this time, we've had quite a few ground-breaking, world-beating innovations. We are the global leaders in digital travel. We don’t believe in broad-brush promises of an unattainable future. We actively leverage new technologies to make a positive change. SITA works with more airports than any other provider, offering local and global coverage in over 200 countries around the world. Our applications and infrastructure are engineered to your needs. So, you can use SITA anywhere, at any time.

11 SITA Airport Management Your world-leading partner Smoother air travel every step of the way. • Through information and communications technology, SITA helps to make end to-end journeys easier for passengers - from pretravel, check-in and baggage processing, to boarding, border control and inflight connectivity. • We work with around 400 air transport industry members and 2,800 customers in over 200 countries and territories. Almost every airline and airport in the world does business with SITA. • With a customer service team of over 2,000 people around the world, we invest significantly in...

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