Go Live Guide
8Pages

Who’s ready to play?

Installation What to expect Your play space is tantalisingly close to completition. On site install teams have two core functions: fix in place and test functionality. You’ll have remote support too, with our Service and Support team on hand to instruct and ensure quality every step of the way. Before install, electrical contractors will have placed GPOs at specified locations. On site crews will fix interactive play products in place, with the correct orientation, before plugging them into their assigned GPOs. Plug and play No need to hunt for the power button. In most circumstances, after...

Go Live The first 24 hours For the first 72 hours, we’ll monitor your space like a helicopter parent, checking content is online and live. Once we know you’re up and running, we’ll maintain regular remote checks to make sure your equipment and our content is keeping kids happy. Your scheduled content We always set up your Play9 play space content so all systems are go for launch. Interactive play products will usually have a themed preset, whereas our Kidszones™ will have a preloaded game from our Play9 Library. If you’d like to have a look at what else is on offer, check out the games...

Gameplay Analytics Why Kidszones™ record analytics How do we know what kids like? We’ve spent years learning what makes them tick by analysing gameplay analytics. We also place this data in the hands of our clients so they can see how their games are performing in market. The best part? If you’re an IM Platform™ account holder, you can view the numbers anytime on your unique IM™ dashboard. Is my audience’s privacy respected? You bet! We use anonymous game play tracking, so we keep numbers, not people’s identities. Client ID: Getting access to your IM Platform™ account To get access to your...

Need help? Talk to Service and Support Sometimes things go wrong. Don’t panic. We’re here to help. Our play products are interactive by design. It’s what makes them so fun to play with. But tech, even smart tech, can still have problems. Let’s fix it. First things first: we need some details. If you’re like us an want to resolve issues quickly, the fastest way is to provide us a shorthand run down of what’s occuring. 1. What’s your location 2. What product has the fault 3. What’s the issue (read our FAQs first, it might help!) 4. Send through photos (Selfies are fine! but anything to help...

Support Guides Keeping your space in good nick As part of our after-market service, we provide a technical support guide and a cleaning guide. Both are designed to help you keep your space looking fresh and engaging for many years to come. If you lose your copy, don’t stress. They’re available anytime on the ‘Support’ section of our website play9studios.com Getting product specific support Our team are always in the best position to help you with any enquiries about our play products. If you’d like to know anything specific, please reach out via email at support@tkm9group.com