© Lufthansa Bombardier Aviation Services CUSTOMER SUCCESS STORY LBAS and Honeywell collaborate on luxury facelift for Asian business jet Ovation Select® brings latest technology to a ten-year-old Bombardier aircraft Overview When the Bombardier Global Express executive jet belonging to a prominent Asian customer needed its ten-year 8C inspection, the time was also right for a major facelift. Honeywell, Lufthansa Bombardier Aviation Services (LBAS) and OHS Aviation Services collaborated on the project. Background LBAS was founded in 1997 when Lufthansa Technik and Bombardier formed a joint venture to provide complete technical services for the Learjet, Challenger and Global aircraft families. They were later joined by Execujet to focus on the exclusive maintenance, repair and overhaul (MRO) requirements of VIP customers. Based at Berlin-Schoenfeld, LBAS provides services for Bombardier business jets across Europe, the Middle East, Africa (EMEA) and Commonwealth of Independent States (CIS). It's Bombardier's first factory-owned service centre outside North America, it is Europe’s market leader for MRO services and it has collaborated with Honeywell since its foundation. In 2011, LBAS received the Bombardier Authorised Service Facility Excellence Award for being the best European service facility. Then, in 2012, it not only repeated that accolade but was also named the best worldwide service facility, based on a strict performance metric including customer satisfaction, technical compliance and quality assurance. OHS Aviation Services is a tier-one supplier to LBAS specialising in the modernisation, refurbishment and interior repair for executive jets. As well as superior leather, wood and upholstery work for aircraft interiors, its services include varnishing, sealing and specialist cleaning and exterior solutions. Business Need A prominent Asian customer’s 15-seat Bombardier Global Express aircraft had reached the ten-year deadline for its 8C check. This maintenance includes dismantling the complete VIP cabin, completing extensive structure and system inspections, a major overhaul of the landing gear and modifications. While the aircraft was grounded for this work, the owner decided that the time was also right to give it a major facelift. The old analogue cabin management system was out-of-date, with video cassettes, CD players and basic satellite communication, while spare part availability was becoming an issue. A new cabin management solution was needed that would deliver all the entertainment and productivity advantages of the latest technology, giving passengers the same facilities in the air that they would expect in their home or office. The customer particularly wanted to improve the cabin management system and to introduce a backup system for the aircraft’s galley touch screen, which allows flight crew to manage the cabin’s systems. This combined project required a wide variety of skills and experience and it made both financial and logistical sense to seek a one-stop-shop, where all work could be completed in one place and at one time. Solution For the maintenance and modification project, LBAS was in competition with several other maintenance facilities. However, the company gained an advantage from its reputation as the top Bombardier Authorised QUICK FACTS Honeywell solution Honeywell Ovation Select Customer results • Improves the passenger experience and extends the useful life of this ten-year-old aircraft • Introduces the latest entertainment and communications systems with scope for emerging technologies • Collaboration delivered a cost-effective one-stop solution Why LBAS chose Honeywell • Following a 15-year association between the two companies, LBAS had confidence in the quality and reliability of Honeywell systems • The end customer preferred Honeywell’s Ovation Select CMS and had good existing relationships with both companies Customer • Name: Lufthansa Bombardier Aviation Services (LBAS) • Location: Berlin, Germany • Industry: Aircraft maintenance • Website: www.lbas.de

“Honeywell provides really reliable and robust systems and combined with their project management strengths, this makes them an ideal collaboration partner”. Marek-Sebastian Rinke, project coordinator engineering, LBAS Service Facility and its connection with Lufthansa Technik, which already maintained other aircraft in the customer’s fleet. LBAS was also known to the customer, having previously performed scheduled maintenance and warranty work after initial delivery of the aircraft. This sound customer relationship combined with a comprehensive proposal convinced the customer that LBAS could...