TODAY'S TRAVELERS WANT A QUICK AND EASY JOURNEY THROUGH THE AIRPORT, AND SELF-ADHESIVE BAG TAGS HELP MAKE THAT A REALITY The passengers of today face a lot of new ■■ travel initiatives that aim to make their lives easier. Airlines and airports alike are more than ever aware that a great passenger experience will bring them revenue, either through ticket sales or retail. The thing that is very different from the past is that the profit margins keep on getting smaller. A positive customer experience is therefore something that can no longer be achieved simply reducing the passenger-to-staff ratio. To increase customer service in line with the low fares that passengers want, there is only one way forward - and that is through self-service. Although passengers are not willing to pay for a red carpet treatment, they also do not want to have the feeling that they are not important. Easy Borry Vrieling, founder and managing director of eezeetags, says, “In my opinion all self-service initiatives should have ‘easy-to-operate’ as their key element.” To increase customer service in tine with the tow fares that passengers want, there is only one way forward - and that is through self-service Eezeetags are quick and easy to use with no removable liner and no mess Passenger Terminal World | Showcase 2016

LEFT: Eezeetags are in use at Lufthansa’s bag-drop kiosks BELOW: According to SITA, 20% of passengers used self-service bag drop in 2015 Eezeetag products are used in selfservice bag-drop installations all over Europe, including Amsterdam, Frankfurt and Gatwick airports Eezeetag products are used in self-service bag-drop installations all over Europe, including Amsterdam, Frankfurt and Gatwick airports, and for airlines including KLM, Lufthansa and easyJet. All kinds of passengers, from very frequent flyers to the once-a-year air traveler, use bag-drop kiosks and they must all be able to operate...