ENGAGE
2Pages

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Catalog excerpts

ENGAGE - 1

Engage Transforming passenger experience and operational efficiency in the cabin and on the ground SOLUTION OVERVIEW ENGAGE connects ground and cabin crew to your business systems to enable personalised customer engagement and to drive operational efficiency. ENGAGE has three modules: Cabin, Forms and Ground, that connect via the ENGAGE ground server to your selected systems. “ENGAGE is a mobile solution hosted on an iPad enabling crew to access CRM data to ensure the best passenger experience in the air” üü ENGAGE Cabin - enables electronic capture of passenger preferences, feedback and operational data into the cabin for easy guest recognition and service recovery. üü ENGAGE Forms - enables users to gather and share data via electronic forms on their mobile devices. Completed forms are submitted back to the airline for efficient operational reporting. Common uses include cabin defect, crew performance and passenger export reporting. üü ENGAGE Ground - is used by staff within the airport. It provides users with real time flight and passenger information at the lounge, check-in and gate and enables them to input passenger and operations data that is passed through to the cabin crew. Integrated Flight Experience

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ENGAGE - 2

Integrated Flight Experience IMPROVED COMMUNICATION o Personalised customer experience o Tailor passenger meet and greet o Record customer food and beverage preferences CABIN MANAGEMENT Crew management system for IFE, cabin lighting, power usage & passenger services o Go the extra mile for customers with special needs or celebrating special occasions PASSENGER SERVICES o Capture passenger feedback in the airport for use in the cabin PSS Crew call bell with reset & reading light control, with optional audio o Efficiently relay critical information from the frontline to the head office...

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