EXALEAD ONECALL

Product catalog summary

Overview
EXALEAD OneCall is a customer engagement solution that integrates CRM, internal data systems, and web data into a single interface, providing real-time information to agents. It is designed to enhance customer relationships, improve satisfaction, and foster brand loyalty.

Key Features

Powerful Search Engine: Offers a multi-channel view of customers and instant access to customer events.
Timeline: Tracks all customer interactions across various channels.
Information Sharing: Facilitates the forwarding of customer information to improve collaboration.
Analytics Dashboard: Analyzes agent performance and business activity.
Decision Support Engine: Provides real-time recommendations from multiple data sources.

Benefits

For Call Centers: Reduces costs and improves first-call resolution rates.
For Points of Sale: Decreases waiting times and provides instant information access.
For Middle/Back Offices: Enhances collaboration and provides comprehensive customer views.
For Websites: Ensures rapid response to queries and access to up-to-date information.

Challenges Addressed

Scattered information across systems.
Complicated desktops.
Lack of communication between customer channels.
Need for rapid and appropriate real-time replies.

Implementation and Integration
EXALEAD OneCall is based on EXALEAD CloudViewTM technology, suitable for complex IT environments and large-scale deployments. It can be deployed alongside existing CRMs with secure data links.

Conclusion
EXALEAD OneCall enhances customer engagement by providing a comprehensive view of customers, improving agent productivity, and fostering collaboration. It is a non-intrusive solution that integrates multiple channels and sources, offering a new user experience and improving customer loyalty.

Catalog excerpts

EXALEAD ONECALL TURN YOUR INFORMATION INTO A POWERFUL CUSTOMER ENGAGEMENT SOLUTION

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EXALEAD ONECALL RISES TO THE CHALLENGE! Our solution provides your contact center and frontline sales agents with a comprehensive, 360° view of your customers and brings together the tools they need to tailor sales recommendations and leverage internal collaboration. With access to the right data, your agents can answer daily queries faster and provide the most accurate information. Interacting effectively with your customers increases their overall satisfaction, and greater customer engagement leads to increased sales. This innovative, user-friendly, intuitive and collaborative application facilitates...

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BENEFITS For call centers and middle/back offices • Reduction in costs (average call length) • Improved first-call resolution rate (FCR) • Happier customer service agents For points of sale • Reduction in the average waiting time For IT Departments and Company Management • Instant access to information on tablets • Multi-channel and multi-source integration • Agents can propose immediate solutions • Non-intrusive solution, independent of back office systems • New user experience - Speedy adoption • Easy access to a comprehensive view of the customer • Improved customer loyalty and engagement...

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©2014 Dassault Systèmes. All rights reserved. 3DEXPERIENCE®, the Compass icon and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES, and 3DEXCITE are commercial trademarks or registered trademarks of Dassault Systèmes or its subsidiaries in the U.S. and/or other countries. All other trademarks are owned by their respective owners. Use of any Dassault Systèmes or its subsidiaries trademarks is subject to their express written approval. Results achieved by an EXALEAD customer: Our 3DEXPERIENCE® platform powers our brand applications, serving 12...

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EXALEAD ONECALL

EXALEAD ONECALL

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