Case study | Indira Gandhi International Airport EMPOWERING AN AIRPORT’S ‘FAST TRAVEL’ VISION India is growing. A rising upper and middle class combined with increased consumer spending is propelling India towards greater economic prosperity. That wealth is boosting air traffic – so much so that India may soon overtake Japan to become the world’s third largest domestic market behind the U.S. and China. Delhi’s Indira Gandhi International Airport (DEL) is a symbol of India’s burgeoning progress as an economic and travel center, connecting to 127 destinations worldwide and serving as a hub for many major airlines, including Air India, Vistara, IndiGo and SpiceJet. A recent report published by the International Civil Aviation Organization (ICAO) listed Indira Gandhi International Airport (IGIA) as the 12th busiest airport worldwide in November 2016,1 coinciding with the airport crossing the 50 million passenger mark – the highest ever in the country. IGIA also enjoys international recognition as the world’s second best airport in the “largest airport” category (passenger capacity of over 40 million passengers per annum) as recognized by the prestigious Airports Council International’s (ACI) Airport Service Quality 2016 rankings.2 CHALLENGE: Dramatic, double digit growth in domestic air traffic was straining the airport’s resources. S O LU T I O N : The airport turned to Collins Aerospace to make its “Fast Travel” vision – taking the best ideas in the airport business and making them a reality for passengers – come true by implementing a host of ARINC airport solutions throughout the entire airport. R E S U LT S : Collins’ airport solutions are providing passengers with a superior travel experience while also creating value for Delhi International Airport Ltd. (DIAL) by reducing operational challenges, creating efficiency gains

Case study | Indira Gandhi International Airport Case study | Title IGIA achievements and accolades are earning attention. Prabhakara Rao, the then CEO of Delhi International Airport Ltd. (DIAL) recently acknowledged that IGIA is quickly growing into one of the world’s busiest and largest airports. As a result, Rao recognizes that the airport’s infrastructure and services must be constantly enhanced to handle growth – while still providing passengers with a superior travel experience. AC H I E V I N G T H E V I S I O N Since the beginning, “Passenger Delight” has been a single minded goal for...

Case study | Indira Gandhi International Airport Case study | Title E X C E E D I N G E X P E C TAT I O N S W I T H I G I A I N T E G R AT E D I N T E R N AT I O N A L T E R M I N A L Similar to Terminal 1D, the airport needed to implement a common use solution for its T3 international terminal to better manage growth. This second implementation presented a unique challenge – time was a key factor. With India set to host the 2010 Commonwealth Games, the new systems had to be implemented prior to the beginning of the multisport event. Collins turned the challenge into an opportunity and managed...

Case study | Indira Gandhi International Airport Case study | Title Visit c oll insa erosp a c e . c o m / a i rp o rts to l e a rn m ore 1 2017, February 13. “IGI became 12th busiest airport in Nov: Report.” The Times of India. Retrieved August 2017 from http://timesofindia. indiatimes.com/city/delhi/igi-became-12th-busiest-airport-in-novreport/articleshow/57115668.cms 2 Mishra, Mihir (2017, March 6). “Delhi Airport is second best among world’s biggest airports: ASQ Awards 2016.” The Economic Times. Retrieved August 2017 from http://economictimes.indiatimes. com/industry/transportation/airlines-/-aviation/delhi-airport-issecond-best-among-worlds-biggest-airports-asq-awards-2016/...