Service brochure
Service brochure
ALSIM has been providing certified simulators since 1994, serving over 350 customers in more than 60 countries. Their services include installation, training, certification, maintenance, and upgrades, tailored to meet individual customer needs.
Service Support & Upgrades
ALSIM offers a range of service packages from single services to full-service contracts. They provide local support through offices in Europe, the US, and China. Services include installation, relocation, and sale of simulators, with a focus on quality, reliability, and trust.
Training
ALSIM provides comprehensive training programs to ensure users can effectively operate their simulators. Training includes technical specifications, instructor operating systems, and certification processes. Recurrent training is available during the warranty period.
Installation & Relocation
Simulators are installed by trained ALSIM engineers. They also offer relocation services and assistance in selling old devices. An installation requirements questionnaire ensures facilities meet technical needs.
Certification
ALSIM supports the certification process with a dedicated team, providing necessary information and assistance with regulatory requirements. They offer qualification test guides and support during audits.
Maintenance
ALSIM provides ongoing maintenance support to minimize downtime. Services include on-site visits, remote diagnostics, and a spare parts kit. Hardware loans are available to reduce downtime during repairs.
Updates & Upgrades
ALSIM continuously innovates, offering software and hardware updates to keep simulators at the cutting edge. This includes navigation and airport database updates, operating system enhancements, and new feature integrations.
Service Contracts
Various service contracts are available, including the Evolution Service package, which offers comprehensive support and updates. Contracts cover maintenance, spare parts, and training, ensuring simulators remain up-to-date.
Contact Information
ALSIM has offices in France, the USA, and China, providing global support and services.
Catalog excerpts
SERVICE SUPPORT & UPGRADES 400+ CERTIFIED SIMS, 350+ CUSTOMERS 60+ COUNTRIES, SINCE 1994
Open the catalog to page 1
SERVICE SUPPORT & UPGRADES ALSIM SUPPORT MAINTENANCE SPARE PARTS QUALITY RELIABILITY TRUST FROM SINGLE PACKAGES TO FULL-SERVICE CONTRACTS – WHEREVER YOU ARE UPDATES & UPGRADES We have offices in Europe, the US and China to provide you with local support. SERVICE CONTRACTS Our wide range of services can be mix and matched to your individual needs.
Open the catalog to page 2
SERVICE SUPPORT & UPGRADES TRAINING TRAINING MASTER YOUR SIMULATOR OUR TAILORED TRAINING PROGRAMME WILL ENSURE THAT YOU WILL QUICKLY BECOME THE MASTER OF YOUR NEW SIMULATOR Before the shipment of your simulator, you will receive a full training programme at our purpose built facilities. You will also benefit from recurrent training during your warranty period. Our technicians will give you an overview of the technical specifications of your simulator and train you through practical interactive workshops. INSTRUCTOR OPERATING SYSTEM (IOS) Discover our Instructor Operating system and learn how...
Open the catalog to page 3
INSTALLATION INSTALLATION, RELOCATION, SALE FROM A NEW SIMULATOR INSTALLATION TO A SECURE RELOCATION OR THE SALE OF YOUR OLD DEVICE Our simulators are complex devices and need to be installed by specially trained ALSIM technicians. Prior to delivery, you will receive the installation requirements questionnaire, which will be submitted to our team for analysis and approval. This step is essential to ensure that the new facility meets the technical requirements to house the simulator. Relocation? Sale of your old device? We can assist relocating or trading your old device. Contact us to discuss...
Open the catalog to page 4
SERVICE SUPPORT & UPGRADES 100% CERTIFIED DEVICES WITH THE SUPPORT OF OUR IN-HOUSE CERTIFICATION DEPARTMENT CERTIFICATION TRAINING Our dedicated team will provide you with all the necessary information needed to qualify your new simulator. The training includes regulatory requirements and the overall qualification process. Proper QTG documents are essential since they include validation tests required to demonstrate the expected fidelity of the aerodynamic and performance model of the FSTD. We provide you with a complete document to allow efficient review and evaluation. QUALIFICATION SUPPORT...
Open the catalog to page 5
SERVICE SUPPORT & UPGRADES SPARE PARTS ALWAYS BY YOUR SIDE WHEREVER YOU ARE ASSURANCE GUARANTEED QUALITY - RELIABILITY - TRUST ALSIM has a dedicated in-house team of engineers and technicians to support and maintain our installed simulators. This dedication to supporting our simulators minimizes any device downtime. ALSIM spare parts meet the highest design and manufacturing standards. OUR SERVICE TEAMS ARE AVAILABLE TO SUPPORT YOU 1 ALSIM Hotline 1 On-site visits 1 Diagnosis and intervention via secure internet connection (VPN) 1 1 on-site visit/year is included in your Standard Service package...
Open the catalog to page 6
SERVICE SUPPORT & UPGRADES UPDATES & UPGRADES We are constantly improving and updating our devices to include new features – ensure we are always at the cutting edge of technology. STAY AT THE CUTTING EDGE INNOVATION IS IN OUR DNA The ALSIM R&D department is at the core of the company. The development of our devices and services is a continuous process in close collaboration with customers. ALSIM has unique in-house engineering expertise and all our hardware and software are made by our own engineers. NAVIGATION & AIRPORT DATABASE Yearly Navigation and Airport database Update your older devices...
Open the catalog to page 7
SERVICE SUPPORT & UPGRADES EVOLUTION SERVICE PEACE OF MIND SERVICE CONTRACTS SERVICES SUPPORT CONTRACT The Evolution service package has been specifically designed to provide you with the highest level of support and peace of mind. ALSIM Hotline, VPN, Phone, Techlog Get support, no matter where you are Repairs / Labour Service Get repairs and work done by an ALSIM technician ALSIM All Inclusive Yearly Visit - 2 Days Including PC’s, Garmin & Projectors Hardware loans service No downtime, while your parts are replaced Including latest 3D modeled airports Software Updates Keep your simulator software...
Open the catalog to page 8
ALSIM EMEA (HQ) 66 rue Pierre et Marie Curie 44430 Le Loroux Bottereau France +33 2 40 03 77 74 [email protected] ALSIM AMERICA 1750 Longleaf Blvd Lake Wales, FL33859 USA +1 877 594 7426 [email protected] ALSIM CHINA 2/F, Mayfair Tower 83 Fu Min Road Shanghai, 200040 P.R. China +86 137 6100 8036 [email protected] 400+ CERTIFIED SIMS, 350+ CUSTOMERS 60+ COUNTRIES, SINCE 1994
Open the catalog to page 9All ALSIM catalogs and technical brochures
Products brochure5 Pages