RMS AHS Case Study
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AHS AVIATION HANDLING SERVICES RELIES ON EPG’S RMS Efficiency of Aviation Resource Planning increased by 20 Percent

Ten locations, over 2,000 employees, more than 360,000 flights per year: aviation resource planning at AHS Aviation Handling Services is no easy task. The process is highly complex – but reliability, quality and safety must still be ensured at all times. That’s because, in the aviation industry, if one cog doesn’t mesh smoothly with another, it can bring all air traffic to a standstill. As a leading service provider for airlines in Germany, AHS offers a wide range of passenger and aircraft handling services – from ticketing and check-in, to lost and found, through to ramp supervision and...

PERFECTLY PREPARED FOR THE UNEXPECTED Coronavirus has hit the aviation industry hard. “Without EPG’s Aviation Resource Management, we wouldn’t have been able to react as quickly to changing circumstances during the crisis,” says Martin Paintner, Director Quality, Processes and Project Steering at AHS. “The software enabled us to adapt to different scenarios immediately, and we could also switch to a zero shift plan very quickly. During the run-up phase, the tool helps us to set everything up again, adjust flight schedules, and organize the necessary personnel with great flexibility.” RMS...

ALL-IN-ONE SOFTWARE FOR PLANNING, DISPATCH AND ANALYSIS RMS has become an essential tool at AHS. The system controls all aviation resource planning processes. It takes care of shift and roster planning, coordinates absences and holidays, and can react to unforeseen situations in a highly flexible way. With the data that is recorded and collected, AHS can now also improve the quality of shift planning for its employees. All service level agreements are defined in advance and stored in RMS. In addition, the process stages are mapped in the system and can be followed by the customer at any...

STAFF MOTIVATION IMPROVED WITH SELFSERVICE FUNCTION RMS involves the employees directly in shift planning. The integrated Turn Around Manager (TAM) app provides them with a digital overview of the tasks for the day. After accepting and starting a task, the planner also has full transparency over the handling process and can intervene directly where necessary. This means that tasks can be easily moved if the daily flight schedule changes. Any warnings, such as in the event of bottlenecks, can also be triggered automatically by the system. Employees can submit holiday and shift requests...

CONTACT EPG – Ehrhardt Partner Group topsystem GmbH Krefelder Straße 201 | 52070 Aachen | Germany Phone: (+49) 241 568 262-0 | Fax: (+49) 241 568 262-10 info@epg.com | www.epg.com