Service brochure
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SERVICE SUPPORT & UPGRADES 400+ CERTIFIED SIMS, 350+ CUSTOMERS 60+ COUNTRIES, SINCE 1994

SERVICE SUPPORT & UPGRADES ALSIM SUPPORT MAINTENANCE SPARE PARTS QUALITY RELIABILITY TRUST FROM SINGLE PACKAGES TO FULL-SERVICE CONTRACTS – WHEREVER YOU ARE UPDATES & UPGRADES We have offices in Europe, the US and China to provide you with local support. SERVICE CONTRACTS Our wide range of services can be mix and matched to your individual needs.

SERVICE SUPPORT & UPGRADES TRAINING TRAINING MASTER YOUR SIMULATOR OUR TAILORED TRAINING PROGRAMME WILL ENSURE THAT YOU WILL QUICKLY BECOME THE MASTER OF YOUR NEW SIMULATOR Before the shipment of your simulator, you will receive a full training programme at our purpose built facilities. You will also benefit from recurrent training during your warranty period. Our technicians will give you an overview of the technical specifications of your simulator and train you through practical interactive workshops. INSTRUCTOR OPERATING SYSTEM (IOS) Discover our Instructor Operating system and learn...

INSTALLATION INSTALLATION, RELOCATION, SALE FROM A NEW SIMULATOR INSTALLATION TO A SECURE RELOCATION OR THE SALE OF YOUR OLD DEVICE Our simulators are complex devices and need to be installed by specially trained ALSIM technicians. Prior to delivery, you will receive the installation requirements questionnaire, which will be submitted to our team for analysis and approval. This step is essential to ensure that the new facility meets the technical requirements to house the simulator. Relocation? Sale of your old device? We can assist relocating or trading your old device. Contact us to...

SERVICE SUPPORT & UPGRADES 100% CERTIFIED DEVICES WITH THE SUPPORT OF OUR IN-HOUSE CERTIFICATION DEPARTMENT CERTIFICATION TRAINING Our dedicated team will provide you with all the necessary information needed to qualify your new simulator. The training includes regulatory requirements and the overall qualification process. Proper QTG documents are essential since they include validation tests required to demonstrate the expected fidelity of the aerodynamic and performance model of the FSTD. We provide you with a complete document to allow efficient review and evaluation. QUALIFICATION...

SERVICE SUPPORT & UPGRADES SPARE PARTS ALWAYS BY YOUR SIDE WHEREVER YOU ARE ASSURANCE GUARANTEED QUALITY - RELIABILITY - TRUST ALSIM has a dedicated in-house team of engineers and technicians to support and maintain our installed simulators. This dedication to supporting our simulators minimizes any device downtime. ALSIM spare parts meet the highest design and manufacturing standards. OUR SERVICE TEAMS ARE AVAILABLE TO SUPPORT YOU 1 ALSIM Hotline 1 On-site visits 1 Diagnosis and intervention via secure internet connection (VPN) 1 1 on-site visit/year is included in your Standard Service...

SERVICE SUPPORT & UPGRADES UPDATES & UPGRADES We are constantly improving and updating our devices to include new features – ensure we are always at the cutting edge of technology. STAY AT THE CUTTING EDGE INNOVATION IS IN OUR DNA The ALSIM R&D department is at the core of the company. The development of our devices and services is a continuous process in close collaboration with customers. ALSIM has unique in-house engineering expertise and all our hardware and software are made by our own engineers. NAVIGATION & AIRPORT DATABASE Yearly Navigation and Airport database Update your older...

SERVICE SUPPORT & UPGRADES EVOLUTION SERVICE PEACE OF MIND SERVICE CONTRACTS SERVICES SUPPORT CONTRACT The Evolution service package has been specifically designed to provide you with the highest level of support and peace of mind. ALSIM Hotline, VPN, Phone, Techlog Get support, no matter where you are Repairs / Labour Service Get repairs and work done by an ALSIM technician ALSIM All Inclusive Yearly Visit - 2 Days Including PC’s, Garmin & Projectors Hardware loans service No downtime, while your parts are replaced Including latest 3D modeled airports Software Updates Keep your simulator...

ALSIM EMEA (HQ) 66 rue Pierre et Marie Curie 44430 Le Loroux Bottereau France +33 2 40 03 77 74 contact@alsim.com ALSIM AMERICA 1750 Longleaf Blvd Lake Wales, FL33859 USA +1 877 594 7426 contact@alsim.com ALSIM CHINA 2/F, Mayfair Tower 83 Fu Min Road Shanghai, 200040 P.R. China +86 137 6100 8036 contact@alsim.com 400+ CERTIFIED SIMS, 350+ CUSTOMERS 60+ COUNTRIES, SINCE 1994